Customer Dis-Service Department:
I've had FiOS service for about five years now. The customer dis-service department is probably the worst you will find in the industry. But I stuck with it because of the dedicated connection (expecting that shared cable would probably be worse).
I was down in December for four days and as usual, no support was reachable. After over eight hours of hold and playing phone tree monkey, I reached someone (not technical support) who told me the "offline team" was working on my problem. But the "offline team" was not reachable.
Well... I switched to Cablevision the next day.
Nightmare not over:
Called to cancel the FiOS service today and the guys wants to change me $105 of early cancellation fee!!! Are you serious?!?!??!??!
Yep. Logging it as customer refusal to attempt to fix the problem.
Seems the guy I spoke to last month didn't log anything on my account about my problem. So essentially, he lied to me about the "offline team" working the problem.
So since they did not send me a technician to fix the problem, they are charging me an early disconnection fee for not having a technician try to fix the problem... (Did you catch that? Slick eh?)
Oh and no supervisor is available. And NO, you may not have the supervisor's full name. Heck, I doubt the name the guy gave me was real either.
I am contacting Corporate on this one.
To be continued....
Verizon billed me again after asking them to stop the service.
I found a different number online and called.
This time was able to get to a supervisor who closed the account and credited me.
It is not easy to get to the right people at FiOS, but it is possible.
Not sure I want to repeat the experience.
Guess what? Yep, they did it again! Billed me two times after refunding the one month. Yes, yes, yes.... process the disconnect for the non-working service (and no, they still haven't sent a tech to fix it. )
Got a return/recycle equipment sticker in the mail. I assume that means that they finally closed the account. Now let's see how long it takes to refund my money.